Putting users first.
I transform complex information into clear, engaging learning experiences. From eLearning modules and CPD-accredited programmes to accessible help content — I build content that reduces friction, builds confidence, and actually gets used.
I'm a content designer with a deep specialism in training design, with over two decades spent turning legislation, product complexity, and process change into learning content that genuinely helps people.
My career at IRIS Software Group spanned front-line support, senior consulting, CPD-accredited training delivery, and a move into full content design — giving me a rare end-to-end perspective on what users actually need and why they struggle.
I believe great training isn't about dumping information — it's about structuring it so people can act on it. I bring instructional design rigour, content design sensibility, and genuine curiosity to every project.
A full redesign of IRIS's most business-critical content period — payroll year-end. Transformed legacy PDFs, webinar decks, and scattered guidance into a structured, multi-format learning suite that measurably reduced support demand and improved user confidence at the highest-pressure time of the payroll calendar.
View case study 01Designed a structured onboarding journey for new payroll software users — combining microlearning modules, scenario-based tasks, and a progressive disclosure approach to reduce time-to-competence.
View project 02End-to-end restructure of help and support documentation for a modern cloud-based payroll product, applying structured authoring and consistent language across a growing knowledge base.
View project 03Translated dense authentication and admin configuration flows into step-by-step guidance for non-technical payroll administrators — with annotated visuals, decision trees, and clear error messaging guidance.
View project 04Scripted, recorded, and produced a library of product walkthrough and how-to videos using Camtasia and Clipchamp — supporting varied learning styles and reducing dependency on live training.
View project 05Authored blogs, thought-leadership pieces, and compliance articles for payroll and HR audiences — translating regulatory change into clear, confident guidance that builds user trust.
View samples 06Designed and delivered CPD Standards Office-accredited programmes covering payroll legislation and best practice. Blended webinars, in-person sessions, and workbooks recognised for continuing professional development.
View project 07Led accessibility audits across content estates and designed action plans to embed inclusive design into ongoing workflows — ensuring all help and learning content met or exceeded WCAG 2.1 standards.
View project 08Used Gainsight PX analytics, support ticket trends, and learner feedback to identify content gaps, measure impact, and prioritise the content roadmap — demonstrating clear ROI on content redesign projects.
View project 09Understand user needs, support trends, analytics, and SME input to identify the real problem before touching any content.
Map learning objectives, audience personas, and scope. Decide format: module, video, help article, or blended programme.
Structure content using instructional design principles. Storyboard, script, and prototype — testing clarity at every step.
Build in Articulate Storyline, MadCap Flare, Camtasia, or Teachable — applying accessibility standards and brand consistency throughout.
Track impact via analytics, NPS, support ticket reduction, and learner feedback. Iterate continuously to maintain relevance.
Open to content design, learning design, and training development roles — freelance or permanent.