Choose what people can send
How-to
The first question people answer is "What would you like to send". Each choice is a problem or a suggestion, asks its own questions and records the technical details needed to act on it. Offer the ones that suit your site.
Steps
- Decide which to offer. The nine built in:
| Type | Shown as | Group | Records for developers |
|---|---|---|---|
bug |
Something is broken | Report a problem | Text on screen, script errors, console, failed requests, steps before, the part's HTML |
ux |
Hard to use | Report a problem | The part, text on screen, steps before |
visual |
Looks wrong | Report a problem | Text on screen, styles, contrast, layout, what covers it, the part's HTML |
accessibility |
Hard to use with my tools or needs | Report a problem | Role, name, states, focus, target size, contrast, layout |
performance |
Slow | Report a problem | Load timings, Core Web Vitals, long tasks, slow requests |
content |
Words are wrong | Report a problem | The part, its text, and a suggested wording |
feature |
A new feature | Make a suggestion | What, why, how they manage today, and how much it would help |
idea |
Make something better | Make a suggestion | The part, what could be better, the suggestion |
other |
Something else | Make a suggestion | A free message |
- List the ones you want, in the order to offer them:
Snaglist.start({ types: ["bug", "visual", "feature", "idea"] });With the script tag only, use data-types="bug visual feature idea". The
set-up tool has a tick box for each.
3. Make a test report of each and check its questions and its preview in What is sent.
Things to note
- Problems ask 'How bad is it'; suggestions ask 'How much would it help you'. 'Something else' asks neither.
- With every type, people can show one thing on the page, record a series of steps, or describe it in words.
- A type of your own can ask its own questions and record any of the parts. Set
group: "suggestion"to list it under 'Make a suggestion'. The settings reference has an example. - For the public,
bug,ux,featureandotherare often enough. For a test team, offer them all.